Q
- Is my credit card safe?
A - Yes. Stay123 takes this matter very seriously. To
ensure your security, a secure commerce server is utilized,
which encrypts the credit card number and encodes it into
a non-usable form.
Q - What is the cancellation
policy?
A - Reservation must be canceled 24 hours prior to 12pm
day of arrival, or date of parking (whichever is first)
to avoid a refund of the room charge. All cancellations
or room-night reductions result in a $10 (USD) per room
service fee. Whenever possible, call us directly at 1-866-466-8121
to make changes or cancel if necessary. If a reservation
must be canceled while our office is closed, you must
call the hotel directly. In this event, a cancellation
number must be obtained and conveyed to us within 24 hours
of scheduled arrival date for a refund to be issued. No
refund or adjustments will be made for the portions of
the services not used. Reservations booked within 24 hours
of the arrival date and same day reservations are noncancelable
and nonrefundable.
Q - Can I stay the night
when I return from my trip, but park my car before I leave
for my trip?
A - Yes, you may also choose to spend the night you that
return from your trip, having parked your car before flying
out. When booking your prior park and fly reservation,
please indicate your date of parking in the field provided,
as well as your overnight stay at the hotel. Once your
car is parked the room reservation is not cancellable.
You will be charged full package price whether or not
you use the hotel room upon your return.
Q - Is the parking lot secure?
A - In most cases the car is parked at the hotel parking
lot, and hotels have security cameras and 24 hour security
patrol for the long term parking. Our agency assumes no
liability for your car or contents left in the car.
Q - Do you offer Military,
Senior Citizen or AAA Discounts?
A - Our rates are deeply discounted, and the unfortunately,
the hotels will not permit multiple discounts. We offer
super low rates for stay park and fly packages and are
unable to further discount our rates.
Q - How do I get to and
from the airport?
A - Free transportation on airport shuttle buses is provided
by the hotel to and from the airport. Most hotels provide
24 hour shuttle service, unless otherwise specified on
the hotel detail page. Upon your return, there are courtesy
phones at baggage claim, or the hotels' local phone numbers
are provided in your confirmation itinerary. Airport dropoff
can be arranged with the front desk attandant. You must
contact the hotel to arrange your pick up.
Q - How and when do I pay?
A - Because of our special discounted and restricted rates
and limited availability, Stay Park and Fly reservations
are required to be prepaid at the time reservation is
booked. Reservations can still be changed or cancelled
at no cost 24 hours prior to 4pm day of arrival for a
full refund (except reservations booked within 24 hour
period, are noncancellable and nonrefundable)
Q - Can I park my car for
longer than is included in the package?
A - Most hotels will permit you to leave your car for
additional days at a fee that you can pay the hotel directly.
Some hotels waive the fee for short periods. This can
be discussed and negotiated with the front desk attendant
at check in
